Delivery
Delivery Options:
Option One
Standard Delivery £3.95
Delivery within 3-5 working days.
Option Two
Express Delivery £5.95
Orders must be placed by 1pm for 1-2 working days delivery.
UK free delivery over £80
Europe free delivery over £100
If you place your order before 6pm, your candles will be dispatched the following day.
If for any reason you’re not happy with our candle, just drop us an email and we’ll try and solve this for you. For international orders, please contact us at hello@myzlondon.com.
Note: Monogram or made to made order goods cannot be changed or returned.
Damaged Items: Claim Procedure
- Claims for items damaged on delivery must be made within 7 days of receipt of the package.
- Contact us via the contact us link at the top of the website to let us know about the damaged item.
- Do not return the item without us advising you to do so.
- Please keep all the original packaging.
Do not dispose of the item unless we instruct you to do so as we often need a photograph of the item to claim against the carrier, or we might ask you to return it at our expense.